Transparency from the first interaction
The assistant identifies itself as AI at the start of the conversation. The caller should never have to guess whether they are speaking with a person.
Security, privacy & responsible AI
Operational AI that earns trust before it answers the call.
Anahera is designed to support a controlled, GDPR-ready deployment. You decide the purpose, rules and people with access. We configure the workflow, document the setup and keep humans responsible for consequential decisions.
AI disclosed at first contactConfigurable retentionHuman oversightImplementation documentation
CONTROL BY DESIGN
Six principles behind every deployment
Privacy is not a logo in the footer. It is a set of operational choices made before the first real call.
Collect only what the case needs
The workflow asks for information required to understand, route and document the operational issue — not for unrelated personal data.
Your rules, not a black box
Escalation, routing, access, retention and recording settings are agreed during implementation and remain visible to authorised users.
Human control where it matters
The system can structure and route a case, but high-impact employment or operational decisions remain with authorised people.
Traceable actions
Relevant calls, summaries, cases and follow-up actions can be logged so owners and managers can review what happened.
Designed around least access
Access is limited by role and operational need. Exact security controls, vendors and data locations are documented for each deployment.
DATA FLOW
What happens to a call?
A clear, inspectable path from conversation to action.
1
01 · Inform
The caller is told they are interacting with an AI assistant.
2
02 · Understand
The assistant collects the minimum facts required for the agreed scenario.
3
03 · Structure
Relevant information becomes a structured case, summary or action.
4
04 · Route
The case is sent to the agreed coordinator, back office, client or other authorised recipient.
5
05 · Review
Authorised users can inspect the result and take over whenever required.
SHARED RESPONSIBILITY
Clear responsibility on both sides
GDPR readiness is shared work. Technology alone cannot determine your legal basis, internal policy or employee notice.
Your organisation decides
- The purpose and lawful basis for processing
- Who may access cases, recordings and reports
- Whether recording is appropriate and how callers are informed
- Retention periods and internal escalation policy
Anahera supports
- Documented workflow and role-based configuration
- Data-minimised intake and agreed routing
- Configurable retention and deletion processes
- Implementation information for your privacy and security review
Recording is a setting — not a hidden assumption.
If recording is enabled, the notice, purpose, access and retention rules are agreed during implementation. A deployment can also be designed around summaries and structured cases where that better fits your policy.
FAQ
Questions privacy and operations teams ask
Is Anahera automatically GDPR compliant?
No supplier can make an organisation compliant by itself. Anahera is designed to support a GDPR-ready implementation, while the customer determines its lawful basis, notices, policies, retention and authorised access.
Does the AI disclose that it is AI?
Yes. The standard design informs the caller at the start of the interaction, in line with the EU AI Act transparency approach.
Does Anahera replace our CRM?
No. Anahera can work as an operational layer and route structured information into the agreed system or workflow.
Are all calls recorded?
Not by default as an unconditional rule. Recording is configured for the agreed use case, including caller notice, access and retention.
Can data be deleted?
Retention and deletion rules are defined during implementation. The exact process depends on the selected systems and contractual setup.
Does AI make employment decisions?
The default product purpose is intake, structuring, routing and reporting — not autonomous high-impact employment decisions.
Where is data processed?
Vendors, processing locations and relevant transfer safeguards are documented for the selected deployment before production use.
Can our privacy team review the setup?
Yes. We can walk through the data flow, roles, recording choice, retention, integrations and the information needed for your internal assessment.
EU FRAMEWORK
Built against European transparency and data-protection principles
Our implementation approach follows the practical direction of GDPR principles and the EU AI Act transparency rules. The final legal assessment always belongs to the deploying organisation and its advisers.
NEXT STEP
Review your real workflow with us.
In a short session, we map one call scenario, the data involved, who receives it and where human control sits.
This page provides product and implementation information, not legal advice. Features and safeguards depend on the contracted configuration.